Episode 80:
The ABCs of KPIs, with Dr. Shawn A. Noble
Dr. Shawn A Noble leads the group and offers over 20 years of exploring human behavior in over 30 industries. His background in Cognitive Psychology, with an emphasis on Judgment & Decision Making, has allowed him to help several Fortune 100 companies gain a richer understanding of customer needs and apply those insights to create innovative solutions.
Dr. Noble is a Certified Customer Experience Professional with extensive training, from top schools like Stanford and Northwestern, and experience in the following areas:
- Creative Problem Solving
- Strategic Planning
- Business Model Canvas
- Blue Ocean Strategy
- Innovation
- Marketing Research
- Journey Mapping
- Analytics (including Big Data)
- Segmentation and Targeting
- Marketing Communications
- Social Media
- Ideation
- Design Thinking
- Six Sigma
- Lean Methods
- Change Management
- Training and Development
- Product and Service Development
- Portfolio Management
He partners with other colleagues with similar backgrounds to provide you with extensive value for your organization.
What you’ll learn about in this episode:
- What is a KPI
- The history of KPIs
- Do you have the right KPIs and are you using them correctly
- What a SMARTT KPI is
- Should you incentivize – the pros and cons
- The 5 steps to determining great KPIs
- Why you should know your Net Promoter Score
- How to align and assign KPIs in your law firm
- The 5 KPIs essential to most firms
- Lagging indicators vs. leading indicators
Resources:
- Website: https://www.thenobleconsultinggroup.com/
- LinkedIn: www.linkedin.com/in/shawn-noble-phd-52203b65
- Facebook: https://www.facebook.com/thenobleconsult
- Twitter: https://twitter.com/TheNobleConsult
- Email: shawn@thenobleconsultinggroup.com
Additional Resources:
- PILMMA’s Super Summit https://learn.www.pilmma.org/events/super-summit/
- The Mastermind Effect: https://www.pilmma.org/the-mastermind-effect/
- PILMMA’s free Coronavirus Survival Kit: www.pilmma.org/free-resources/
You might also like: Empathy And Compassion Should Be Your Core Values, with Eric Fong
