Episode 350:
Welcome to episode 350 of Grow Your Law Firm, hosted by Ken Hardison. In this episode, Ken welcomes back Raquel Gomes from Stafi. Raquel explains how law firms can use offshore staffing successfully by hiring the right people, defining roles clearly, and treating offshore team members as a true part of the firm.
The conversation focuses on the common myths and mistakes law firms make when hiring offshore talent. Raquel discusses why client-facing offshore roles can work when candidates are properly vetted, why firms should not hire based on likability alone, and how assessments, onboarding, integration, communication, coaching, and mentoring all affect long-term success. Ken and Raquel also discuss daily huddles, remote culture, AI in intake, and why law firms need to invest in offshore team members the same way they would invest in local employees.
What you’ll learn in this episode:
- Why Offshore Staffing Can Work for Client-Facing Roles
– Why strong English, communication ability, and role-specific screening matter
– How proper vetting can help firms find offshore talent suited for intake and client service - Why Role Definition Comes First
– Why firms need to define the tasks and responsibilities before hiring
– How unclear roles lead to frustration, poor performance, and failed offshore placements - How to Hire the Right Person for the Right Role
– Why firms should not rely only on interviews or likability
– How assessments help evaluate personality, attention to detail, urgency, and role fit - Why Onboarding and Integration Matter
– Why offshore hires need clear expectations, SOPs, training, and documentation
– How including remote team members in meetings, chats, huddles, and culture-building activities increases loyalty and performance - Why Ongoing Investment Improves Retention
– How coaching, mentoring, and mindset support can reduce turnover
– Why law firms should continue developing offshore talent after the initial hire
Resources:
Website: www.stafi.cc
LinkedIn: linkedin.com/in/raquel-gomesstafi
Facebook: facebook.com/GetStafi
Instagram: instagram.com/getstafi
Additional Resources:
https://www.pilmma.org/the-mastermind-effect
https://www.pilmma.org/resources
https://www.pilmma.org/mastermind
https://calendly.com/jenna-pilmma/strategy-session-with-pilmma
AI for PI Expo
https://www.pilmma.org/ai-for-pi-expo/