Episode 228:

Welcome to episode 228 of the Grow Your Law Firm podcast, hosted by Ken Hardison. In this episode, Ken interviews Vivek Rao, co-founder and CEO of Foundation AI. They highlight how well-organized data and technology can streamline document management in law firms, increasing efficiency, reducing costs, and enhancing client satisfaction. The conversation emphasizes the value of using AI as a solution to specific business problems rather than just a standalone technology.
Vivek Rao is co-founder and CEO of Foundation AI, an intelligent document processing company focused on automating document intake and routing, data entry, and other tedious tasks for litigation firms.  Prior to founding Foundation AI in 2019, Vivek ran the medical lien unit at one of California’s largest workers’ compensation firms while moonlighting as counsel to numerous startups ranging from webstars to venture-backed startups.  Vivek started his AI journey over a decade ago when he served as corporate counsel of Enlightiks, a healthcare AI platform focused on the medical provider space.  After Enlightiks was acquired in 2016, Vivek recruited and convinced the technical brains behind it to apply their AI expertise to solve the document processing challenges that plague litigation firms.  Five years later, Foundation AI processes millions of documents a month for some of the nation’s top personal injury firms.  Vivek earned his B.S. in Business Administration from USC and his JD and MBA degrees from UCLA.
What you’ll learn about in this episode:
  1. Importance of Well-Organized Data and Maximizing Efficacy with Technology:
    – Well-organized data allows for better access, sharing, and utilization, giving law firms a competitive edge.
    – Leveraging technology, like AI systems, can automate manual tasks, enhance efficiency, and optimize the use of other software tools.
  2. Benefits of Document Automation:
    – Document automation not only saves time and money but also ensures consistency and easy data extraction for informed decision-making.
    – Automation tools, like Foundation AI Astronaut, act as a bridge to reduce manual labor and facilitate the effective use of digital platforms in law firms.
  3. Value in Problem-Oriented AI Solutions:
    – AI should be viewed as a tool to solve specific business challenges rather than just a standalone technology.
    Companies that offer AI solutions tailored to solve practical problems demonstrate more value than those solely focused on selling AI technology.
  4. Continuous Evaluation for Operational Efficiency in Firm Scaling:
    – Proper utilization of automation tools can enhance efficiency as law firms grow, preventing cost escalation and ensuring sustainable profitability.
    – Regular assessment of workflows and technologies is crucial to maintain operational efficiency and profitability as a law firm expands.
  5. Limitations of Foundational Models and Utilizing Specialized AI Models:
    – Foundational models like GPT, though powerful, may lack specificity for legal tasks and exhibit overconfidence, leading to potential errors.
    – Specialized AI models like Bert and Roberta offer tailored solutions for tasks like data extraction and question answering, addressing the limitations of general foundational models.
Additional Resources: