PILMMA Operator Mastermind
Build the Operational Leaders Your Firm Depends On
Develop high-performing operational leaders inside your law firm. Designed specifically for COOs, Office Managers, and Firm Administrators who want to lead with confidence, execute at a high level, and drive performance without constant oversight.
Why This Mastermind Exists
“Most law firms don't struggle with opportunity—they struggle with execution.”
As firms grow, owners often find themselves becoming the bottleneck because the operational leaders responsible for implementing strategy have very few opportunities for peer collaboration, leadership development, or role-specific support.
While PILMMA has long provided a community for law firm owners, many of our members shared that their COOs, Integrators, Office Managers, Firm Administrators, and operational leaders face similar challenges but often feel isolated in solving them.
The PILMMA Operator Mastermind was created to change that.
This program provides operational leaders with the community, accountability, leadership development, and practical problem-solving support they need to help their firms scale more effectively.
Who This Is For
The PILMMA Operator Mastermind is designed for operational leaders inside growing plaintiff law firms, including:
Designated Firm Leaders
- COOs
- Integrators
- Office Managers
- Firm Administrators
- Directors of Operations
- Operations Managers
- Other leaders responsible for turning strategy into execution
Schedule a Consultation with Jenna
Book a quick operational alignment call directly with Jenna Livingston, our Membership Growth Advisor.
Most law firms don’t struggle with opportunity—they struggle with execution.
And execution breaks down when operational leadership isn’t strong or aligned.
The Owner Becomes the Bottleneck
When you are the only decision-maker for daily operations, growth stalls and you get pulled back into the weeds.
Growth Stalls
Standard firm systems fail to scale, causing friction in client intake, case management, and team communication.
Teams Lack Direction & Accountability
Without a strong operational leader driving execution, projects run late and team members lose focus on performance.
See the Operator Mastermind in Action
Hear from Eric Sanchez and Stacie Monahan as they share the leadership, accountability, and operational strategies that help firms scale.
Built for COOs & Operational Leaders Inside Growing Law Firms
A structured, real-world leadership development experience designed for real-world execution:
2 In-Person Mastermind Workshops
Two immersive mastermind group meetings per year focused on mapping and refining your firm’s operational roadmap
Monthly Mastermind Q&A Sessions
Ongoing live Q&A sessions with program facilitators to support operator growth, accountability, and solve operational bottlenecks in real time
Ongoing Peer Collaboration
Direct collaboration with key operations leaders in other non-competing growing law firms nationwide.
Market Exclusivity
Each group features strict market exclusivity, allowing members to share operational templates and metrics candidly.
Firm Participation Details
Each firm designates up to two operational leaders to participate in the mastermind. These participants attend all in-person workshops and monthly sessions—ensuring alignment, stronger decision-making, and consistent execution inside the firm.
Two Tracks. One Goal: Stronger Leadership
Tailored focus blocks for operational growth.
Core Group
For developing operational leaders focused on systems, communication, accountability, and foundational leadership.
Advanced Group
For experienced operators focused on strategy, KPIs, performance, and firm-wide growth.
Led by Operational Experts and Mentors
Eric Sanchez
Management Faculty
Eric Sanchez co-facilitates PILMMA Mastermind meetings with Ken Hardison and leads monthly management roundtables. He is a PILMMA Faculty member and Managing Partner of Maestro Strategic Partners, helping organizations improve efficiency, innovation, and culture. For over two decades, he led one of the largest and most successful plaintiffs’ practices in the Southeast. He was the chief architect for many of the firm’s core systems. His greatest work was in “In re Black Farmers Discrimination Litigation,” Case No. 08-mc-0511 (PLF) (D.D.C.).
Stacie Monahan
Management Faculty
Stacie Monahan co-facilitates PILMMA Mastermind meetings alongside Ken Hardison, helping firms strengthen operations and leadership. She leads monthly management roundtables for members and is a PILMMA Faculty member and partner at Maestro Strategic Partners, where she focuses on system management and design. She has also built asynchronous teams across the United States and in other countries to complement and amplify firm's workforces. Her keen eye for detail and relentless drive for efficiency help firms maximize resources and deliver superior client outcomes.
What You Can Expect
The Operator Mastermind is built around interactive discussions, practical workshops, and collaborative problem-solving led by PILMMA Faculty facilitators Eric Sanchez and Stacie Monahan.
Market Exclusive Group
One Law Firm Per Territory
Market Exclusivity
Each mastermind group is market exclusive.
This means participants are surrounded by operational leaders from non-competing law firms, creating an environment where members can openly discuss challenges, staffing decisions, operational bottlenecks, growth initiatives, leadership issues, systems, processes, and performance metrics without concern about competitive conflicts.
Market exclusivity is one of the most valuable aspects of the mastermind experience because it allows for deeper conversations, greater transparency, and more meaningful collaboration.
Once a market is filled, it will be closed to additional participants in order to preserve the quality and integrity of the group.
Develop High-Performing Operational Leaders Inside Your Firm
Strong execution requires competent and confident managers who can own internal processes.
What Operational Leaders Gain:
What the Firm Achieves:
Select Your Investment Tier
Annually committed memberships unlock the Prepay Advantage: lock in your spot and save the equivalent of 2 months.
Mastermind Members (Add-On)
Exclusive add-on pricing for active PILMMA Mastermind Group firms.
- Up to 2 Operational Leaders
- All Workshops & Q&As
- Ongoing Peer Mastermind Group
- Standard Template Access
Gold Members (Add-On)
Exclusive add-on pricing for active PILMMA Gold Membership firms.
- Up to 2 Operational Leaders
- All Workshops & Q&As
- Ongoing Peer Mastermind Group
- Standard Template Access
- Priority Support
Non-Members
Up to 2 Operational Leaders All Workshops & Q&As Ongoing Peer Mastermind Group Full Resource Library Access
- Up to 2 Operational Leaders
- All Workshops & Q&As
- Ongoing Peer Mastermind Group
- Full Resource Library Access
Frequently Asked Questions
Everything you need to know about the Operator Mastermind.
The PILMMA Operator Mastermind is designed for operational leaders inside growing plaintiff law firms, including COOs, Integrators, Office Managers, Firm Administrators, Directors of Operations, Operations Managers, and other team members responsible for turning strategy into execution.
Whether you’re developing foundational leadership skills or helping drive strategic growth, you’ll gain access to a community of peers facing similar challenges and opportunities.
Each mastermind group is market exclusive. Participants are placed alongside operational leaders from non-competing law firms, allowing members to openly discuss staffing, systems, leadership challenges, operational bottlenecks, growth initiatives, and performance metrics.
Once a market is filled, it will be closed to additional participants to preserve the integrity of the group and ensure meaningful collaboration.
The Operator Mastermind is specifically designed for operational leaders, not law firm owners. The program creates a dedicated space where operators can openly discuss challenges, share ideas, and develop leadership skills alongside peers in similar roles.
Owners remain involved through the implementation and results their operational leaders bring back to the firm.
Participants attend:
Two in-person mastermind workshops each year
Monthly Mastermind Q&A Sessions
Ongoing peer collaboration with operational leaders from other firms
The program is designed to provide consistent leadership development, accountability, and practical implementation support throughout the year.
The Core Group is designed for operational leaders focused on strengthening systems, communication, accountability, and leadership fundamentals.
The Advanced Group is designed for experienced operators focused on strategy, KPIs, performance, and scaling operations.
If you’re unsure which group is the best fit, schedule a free strategy call with Jenna and we’ll help determine the right track for your experience level and goals.
Yes. Each firm may designate up to two operational leaders to participate in the mastermind. Having multiple team members involved helps strengthen alignment, improve decision-making, and accelerate implementation inside the firm.
This is not generic leadership training. The Operator Mastermind is built specifically for operational leaders inside plaintiff law firms.
Members receive practical guidance, peer collaboration, accountability, and real-world problem-solving focused on the operational challenges they face every day.
Participants develop stronger leadership skills, improve communication and accountability, implement more effective systems, and gain practical strategies for solving operational challenges.
The result is stronger execution, less owner dependency, and a more scalable law firm.
Schedule a Consultation
Have questions about the tracks, market exclusivity, or fit for your firm? Book a quick operational alignment call directly with Jenna Livingston, our Membership Growth Advisor, to explore the options.