Episode 83:

If You Can’t Measure It, You Can’t Manage It, with Eric Sanchez

Eric has a well-earned reputation for law firm logistics, efficiency and innovation, born from his diverse background and nearly two decades as an executive in what has become the largest plaintiffs practice in North Carolina, the Law Offices of James Scott Farrin, where Eric currently serves as the Vice President of Strategy and Innovation.

Eric is the Founder of GrowPath the ultimate software for personal injury firms. Learn more about how GrowPath can help your firm at https://learn.pilmma.org/growpath-vendor-directory

What you’ll learn about in this episode:

  • The importance of identifying each “phase” of case management
  • What you should be measuring in your law firm
  • Why you should stop looking at yourself as a law firm, and start looking at yourself as a business that sells legal services
  • KPIs that are appropriate for paralegals
  • The top 5 KPIs for PI lawyers
  • The optimal amount of time it takes to follow up on a medical record
  • Dealing with attorneys and employees who are resistant to policies and procedures
  • The PI firm’s biggest time savers and time-wasters
  • Managing remote employees
  • Where to start when implementing KPI measurements
  • Eric’s opinion on non-lawyer ownership of law firms


Additional Resources:

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