Are you overthinking social media?

Reading Time: 3 minutesI’m a law firm principal, not a social media expert. But over time, I’ve found a simple way to consistently show up online and build trust with potential clients before they ever need my services. When that moment does come, I’m often the first...
Eight Words to Transform Intake

Eight Words to Transform Intake

Reading Time: 6 minutesI’m often training intake professionals to focus their calls on the 4S Framework: Screen Sell Sign Schedule This simple framework recognizes that in addition to screening for criteria, the intake professional must sell the firm, get the retainer...
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