by Beth Hendricks | Sep 20, 2017 | News
This is the final part of a three-part series. 15 Secrets to Developing Client Loyalty (continued from last week) 9. Call People by Their Names: People love to hear their names. Think about the times when someone expectedly addressed you by your name … didn’t it feel...
by Beth Hendricks | Sep 13, 2017 | News
This is part two of a three-part series. 15 Secrets to Developing Client Loyalty 1. Greet Clients Promptly: A survey clocked the number of seconds people had to wait to be greeting in several businesses. Researchers then asked clients how long they had been waiting....
by Beth Hendricks | Sep 8, 2017 | News
During this FREE TRAINING, social media and business development expert Adrian Dayton will explain: Has social media passed you by? Feel like you are missing out on leveraging the most powerful new technology of our generation? Then this webinar is for you. Join...
by Ken Hardison | Sep 6, 2017 | News
This is part one of a three-part series. Excellent service leads to client satisfaction, which is an essential element in creating client loyalty; but, a client can be satisfied with the results and still feel no personal tie to you or your firm. The concept of client...
by Ken Hardison | Aug 30, 2017 | News
Within the next five years, Yellow Pages will be completely obsolete. It is arguable that this hasn’t happened already. Yellow Page response rates are steadily declining. Fewer people are using them every year. At the same time, the monthly cost to maintain your same...
by Beth Hendricks | Aug 28, 2017 | News
When a business isn’t growing, the common approach is to focus on restructuring your business strategy. Yet many times it’s not your strategy that prevents progress — it’s your mindset. We’ve all heard the common trope, “lasting change starts from within”. It’s...
